Fees and Payments Standard Visit £15 Up to 3 cats, includes
giving medication
Addition pet fee £5 Up to further 2 pets
Bank Holiday Rates +50% Includes Xmas Eve and New
Year’s Eve
Initial Consultation Fee £20 £10
redeemable against first booking fee
Key Collection Fee* £10 Client’s are welcome to drop keys off themselves
Key Drop Off Fee** £10 If needed within 1 week
Medication Only Fee £10 Where care is provided by someone else
Vet Visit Fee £20 For booked appointments
Emergency Vet Visits £20+ Up to 1 hour, then £10 per half hour
Garden Watering Fee £3+ Per 10 minutes spent
Payment Terms
All fees made by bank transfer
should be made before the booking starts. Clients are welcome to leave cash for
collection on the first visit, if they prefer. Transfer details are available
on request. All bookings within school holidays, including Bank Holidays, that
are paid by bank transfer should be made at least 1 week before the booking
starts. Additional fees, e.g. vet visits, late returns, extra food purchasing, to be paid on return.
Cancellations and Early Returns
If cancellations are made within
48 hours of the start of a booking, no refunds will be given. During school
holidays, including Bank Holidays, any cancellations within 1 week of booking
start or early client returns will not receive a refund. Outside of those
times, if cancellations are made within 1 week of the booking, but over 48
hours, then a 50% refund will be made as a credit for the next booking. For early
returns outside of school holidays, a refund will be made as a credit for the
next booking.
Keys
Clients are encouraged to leave a
set of keys with us at the Initial Consultation Meeting. These are kept in a
locked cabinet, away from client records, and tagged with client’s surname and
first part of postcode. If keys are not to be retained by Feline Friends, a key
collection fee applies*, or the client can drop them off to our address
themselves. We never leave keys at the property, in case there are journey
delays and we need to make a further visit. Therefore, we will drop keys back
after clients return, when we are back in the area. If keys are needed more
urgently, a £10 fee applies**.
All fees are reviewed on an
annual basis.